Business name: Sterlina Wines
ABN: 77 987 699 343
Licence: 36164137
STERLINA WINES OWNS AND OPERATES THIS WEBSITE
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Returns & Refunds policy
If your delivery is incorrect, damaged, or unsatisfactory please email us with the details within 7 days. If you receive a delivery with any breakages, we will organise for the broken bottle(s) to be replaced at no additional charge. Any products that are returned must be unopened and in original packaging.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.
Wine that has been damaged due to adverse weather conditions during shipment or wine that was ordered in error WILL NOT be replaced or refunded.
Delivery Information
Once cleared funds are received, goods will dispatched the next business day (Mon-Fri).
Wine will only be delivered to a person aged 18 or over. Upon delivery of wine, Sterlina Wines will request evidence of age where appropriate.
Wines are shipped use various transport operators and delivery generally will be within 3 to 10 working days, depending on your location.
A Flat rate of $15.00 is applicable for all orders under $250.00
Orders over $250 – free delivery.
For Deliveries to WA and NT address, please email us for a quotation for delivery cost. Your order will be processed manually if you proceed with your order
We do not deliver internationally.
Incorrect address/delivery details.
If any deliveries cannot be made due to an incorrect address or incorrect delivery details, the wines will be returned to us, additional postage charges will apply for re-delivery. Sterlina Wines cannot be held responsible for deliveries to incorrect or incomplete addresses which are provided by the customer. If the incorrect address is supplied to us and the delivery is made, the customer assumes responsibility for the entire purchase.
Security
Sterlina Wines wants to ensure that you can purchase with complete confidence online. We have taken every possible measure to give you absolute security and confidence in your dealings with us. Sterlina wines has a secured transaction environment for commerce on the internet. Our online transaction system uses Secure Socket Layer Technology (SSL) to ensure your online shopping experience is safe, sound and secure at all times.
With the combination of encryption on our website and a secure browser at your end, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to us in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data systems.
SSL is the system that is used by all reputable e-commerce sites. The Industry standard for encryption technology, SSL is compatible with Internet Explorer, Mozilla Firefox, Safari, Opera and most other browsers.
If you are concerned about using your credit card online, you can contact us for more information and assistance. Alternatively you can send funds via our Direct Bank Transfer option at checkout